Whether retail and customer service were your summer gigs in high school or you commit every day of your life to making customers happy, you’ve undoubtedly dealt with angry patrons.
When people get frustrated in clothing stores, restaurants, and over the phone, service employees become punching bags. That’s what this Redditor endured while he was serving a woman named Debbie at Starbucks recently. When he said that he was out of drink carriers and couldn’t throw away an empty cup from the woman’s car, she started getting angry.
But after she went home, Debbie had a moment of introspection and…
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